Forum Discussion
Storyline 360 won't restore when minimized
I've found that when I minimize Storyline 360, I often can't restore it again. I'm using a copy on my work computer, and I also have a license at home, and they both exhibit the same issue.
Thank for your help.
Dave
Hi everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- Storyline 360 could freeze when minimized.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
we are not alone with this strange problem
https://developercommunity.visualstudio.com/t/I-cannot-un-minimize-Visual-Studio/1648807
the type of clipboard content seems to be involved
And in typical Articulate fashion, there is no solution to this "bug" even TWO years later. Clearly, it's an issue. It's happened to me in multiple jobs on different computers. The behavior is always the same: I can't get the minimized version in the taskbar to populate on my screen. I have to quit the program and re-launch. It's definitely a Storyline problem because, as I said, I've had this issue happen to me over different versions for the last couple of years. Can we just get it fixed already? Very frustrating... SMH.
Hi,
I have the same issue with Storyline 360 even today. When i try to open or launch When minimized, i get an error sound and the application doesn't open. I have to close the application and relaunch which is a hassle.
Any solution to this issue?
Hi,
I have the same issue with Storyline 360 even today. When i try to open or launch When minimized, i get an error sound and the application doesn't open. I have to close the application and relaunch which is a hassle.
Any solution to this issue?
To solve this issue...
Right click on the icon in the taskbar. Click MAXIMIZE or RESTORE to open the window.Thanks Angela!
Will try this the next time and hope it works :).
Hi Subramanya,
I'm sorry to hear you're experiencing this issue as well! I'd like to ask for some additional details, so I may better help you:
- Do you have a single or multiple monitor setup?
- Does it happen when you have multiple windows and other programs open and have a video streaming?
- Is the issue persistent even after you've rebooted your computer?
I also wanted to share a workaround that worked for another user:
Place the mouse cursor over the Storyline icon on the toolbar and wait for the thumbnail to appear above. Right-click on the thumbnail and then click Maximise.
fyi - the error depends on the type of content in the clipboard
same happens with microsoft visual studio on January 2022 17.1.1https://developercommunity.visualstudio.com/t/I-cannot-un-minimize-Visual-Studio/1648807
(fixed 17.1.2 ?)
to test: if the bug happens, copy a char/word into the clipboard -> CF_OEMTEXT -> no problems with restore from minimized
Thank you for your reply, Kelly!
Here are the details you asked for:
1. Yes, i do have a multiple monitor setup.
2. Yes, i usually have multiple windows and programs open including media editing tools and other applications.
3. Yes, the issue is persistent even after system reboot.
Will try the suggested work around next time i see this issue.
Same thing is happening here almost every single time I minimize the window.
For a few years I have always had the same problem, I have sent several tickets about it but nothing happens, the problem is always present and very annoying, can you please do something once and for all?
still a problem
Hi Roxana,
I'm so sorry to hear that your experiencing this issue. Have you tried the workaround of hovering over the Storyline Icon in the taskbar > right-clicking on the storyline file > Selecting MAXIMIZE? In the meantime, I'll be sure to share your comments with our team.
Hi everyone,
I have some great news to share! We just released another update for Storyline 360. In Build 3.76.30446.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- Storyline 360 could freeze when minimized.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
I have this version and it still gets stuck when minimized. I've been trying for over 5 min to open my file back up. I can't seem to save it, either, so closing it is a bit scary. I think it's even worse after this update because I used to be able to hover over the toolbar icon and select either Restore or Maximize.
One of the great mysteries of the universe! I have had this happen where I couldn't get SL to maximize. I don't know why this works, but try this: If you have ANY Microsoft products open, close them, and then try to maximize SL. See if that does anything.
Right click on the icon in the taskbar. Select Restore or Maximize. Your file will open.
