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DanielleGrimes-'s avatar
DanielleGrimes-
Community Member
11 months ago

Storyline error

Hello, 

I'm trying to view entire project and then publish within storyline. 

I've tried to save to my local drive,  create a new storyline project and copy everything over and rebooted several times. This hasn't helped. 

I receive the error message attached. 

Could you suggest any workarounds. Could it be any of the settings on the slides that are causing this?

 

storyline 360

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  • StevenBenassi's avatar
    StevenBenassi
    Staff
    10 months ago
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    Hi Danielle!

    Sorry to hear you're having trouble previewing and publishing a Storyline course!

    Thanks for sharing the steps you've tried so far. To clarify, are you experiencing this issue across all .story files, or is the behavior local to one? I suggest performing a repair of your Storyline installation to see if that does the trick.

    If still unsuccessful, it would be helpful to see a copy of the file that's giving you trouble. Feel free to share it here in the discussion or privately through a support case. We'll delete it from our system as soon as troubleshooting is complete!

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","id":"message:1039023","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:94512"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1039023"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1039023"},"body":"

Hello, 

\n

I'm trying to view entire project and then publish within storyline. 

\n

I've tried to save to my local drive,  create a new storyline project and copy everything over and rebooted several times. This hasn't helped. 

\n

I receive the error message attached. 

\n

Could you suggest any workarounds. Could it be any of the settings on the slides that are causing this?

\n

 

","body@stringLength":"485","rawBody":"

Hello, 

\n

I'm trying to view entire project and then publish within storyline. 

\n

I've tried to save to my local drive,  create a new storyline project and copy everything over and rebooted several times. This hasn't helped. 

\n

I receive the error message attached. 

\n

Could you suggest any workarounds. Could it be any of the settings on the slides that are causing this?

\n

 

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Storyline error ","moderationData":{"__ref":"ModerationData:moderation_data:1039024"},"body":"

Hi Danielle!

\n

Sorry to hear you're having trouble previewing and publishing a Storyline course!

\n

Thanks for sharing the steps you've tried so far. To clarify, are you experiencing this issue across all .story files, or is the behavior local to one? I suggest performing a repair of your Storyline installation to see if that does the trick.

\n

If still unsuccessful, it would be helpful to see a copy of the file that's giving you trouble. Feel free to share it here in the discussion or privately through a support case. We'll delete it from our system as soon as troubleshooting is complete!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-05-30T13:16:26.000-07:00","lastPublishTime":"2024-05-30T13:16:26.000-07:00","metrics":{"__typename":"MessageMetrics","views":17},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1039023/message:1039024","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"952","rawBody":"

Hi Danielle!

\n

Sorry to hear you're having trouble previewing and publishing a Storyline course!

\n

Thanks for sharing the steps you've tried so far. To clarify, are you experiencing this issue across all .story files, or is the behavior local to one? I suggest performing a repair of your Storyline installation to see if that does the trick.

\n

If still unsuccessful, it would be helpful to see a copy of the file that's giving you trouble. Feel free to share it here in the discussion or privately through a support case. We'll delete it from our system as soon as troubleshooting is complete!

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