Forum Discussion
Storyline Publishing Error
I have seven modules that I've built in Storyline. Four modules have published to Review 360 with no issues. Three modules are giving me this error message. I have a relatively fresh install of Sto...
Hi Louise! Thank you for your suggestions. My files are local. Not a memory issue (relatively small file and my machine is equipped for much more intensive processing like animation/video editing). I rebooted. I uninstalled and reinstalled Storyline. I even tried creating a new project and just importing my slides. And nothing was working.
I did end up submitting a support ticket and uploading my file. Jose, customer support engineer, was able to identify that a slide had somehow become corrupt. When he removed the corrupt slide and put a new slide in its place, it all worked as expected! So I have to recreate the one slide (which in the big scheme of things is no biggie). Whew! Glad it was a relatively easy fix.
I'm new to Storyline (about a week into my trial) - but I have to say I was super impressed by customer support! I expect that things will have issues now and then, but how a company responds in those moments is huge! And the Articulate support team delivered!
