Forum Discussion

ChrisWalsh's avatar
ChrisWalsh
Community Member
4 years ago

Storyline Using Triggers not working in latest SL360

Hello,

One of my colleagues has updated his version of Storyline 360 today to the latest version (3.55.25975.0) and have several attempts of publishing, removing/re-adding actions and uploading and testing on Scorm Cloud, we are not getting the "Using Triggers" tracking option working when we use "Complete course as Completed/Passed ... when the timeline starts on this slide."  This is one of the completion methods that we've used on and off since it was introduced a few years ago.

The screenshot attached shows both the tracking option that we're using as well as the trigger (on the right) which actions on slide load.

Having checked the SCORM log, there is no reference to setting cmi.core.lesson_status to complete (only the initial launches).

I suspect this might be a regression error (I think it's happened before)in the latest SL360 update.


Thanks,
Chris

 

storyline 360
  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    3 years ago

    Exciting news, Chris! 🗞

    We just released another update for Storyline 360. In Update 56, we’ve included important fixes and new features. Here's the item you'll be interested in:

    Fixed: Complete course trigger isn't working when using the Classic Player in Storyline 360 (Build 3.55.25954.0)

    Just launch the Articulate 360 desktop app on your computer and click the Update button for each application—details here.

    Please let us know if you have any questions or reach out to our Support Engineers directly!

  • RenGomez's avatar
    RenGomez
    Staff
    4 years ago

    Hi Chris,

    Thanks for reaching out. We have been seeing reports of the Complete Course trigger not working when using the Classic Player in Storyline 360, Update 55. 

    Can you confirm that you're using the Classic Player?

    If so, I'm sorry you're running into this! Our team is actively working on this issue, and we'll pop back in here as soon as we have news to share on a fix.

  • ChrisWalsh's avatar
    ChrisWalsh
    Community Member
    4 years ago

    Sorry, yes, we are using the classic player.  I can see that might have been important info!

     

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      4 years ago

      Thanks, Chris! I've linked this conversation to our report to update you when we have a fix.

  • ShaunJackson-62's avatar
    ShaunJackson-62
    Community Member
    3 years ago

    Hello

    So, once I've updated Storyline 360, do I need to republish the existing modules (i.e. with the completion trigger issues) and upload the new SCORM files into the LMS in order for the problem to be fixed (at the user end)? 

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    3 years ago

    You've got it, Shaun!

    Let us know if you have any other questions, and welcome to E-Learning Heroes. 😊

Related Content