The expand/collapse down-arrow icon (triangle)

Hi Storyline Heroes Team,

I am currently using the Classic Player in Storyline 360 and am facing an issue with the Player Menu.

When I expand a menu section, the child items are displayed correctly. However, the expand/collapse down-arrow icon (triangle) for one of the menu items disappears after I click or open the menu.

The issue occurs in both:

• Storyline 360 Preview
• Published output

The menu hierarchy and child items are working correctly; only the expand/collapse arrow icon disappears.

I have already tried the following:

• Checked and shortened the menu titles
• Checked the menu hierarchy and nested levels
• Tested the issue in both Preview and published output

Unfortunately, the issue still persists.

I am currently using the Classic Player. Could you please let me know whether this is a known issue with the Classic Player in Storyline 360 or if there is any workaround to resolve it?

I have attached screenshots showing the issue for your reference.

Thank you for your support.