Forum Discussion
The expand/collapse down-arrow icon (triangle)
Hi Storyline Heroes Team,
I am currently using the Classic Player in Storyline 360 and am facing an issue with the Player Menu.
When I expand a menu section, the child items are displayed correctly. However, the expand/collapse down-arrow icon (triangle) for one of the menu items disappears after I click or open the menu.
The issue occurs in both:
- Storyline 360 Preview
- Published output
The menu hierarchy and child items are working correctly; only the expand/collapse arrow icon disappears.
I have already tried the following:
- Checked and shortened the menu titles
- Checked the menu hierarchy and nested levels
- Tested the issue in both Preview and published output
Unfortunately, the issue still persists.
I am currently using the Classic Player. Could you please let me know whether this is a known issue with the Classic Player in Storyline 360 or if there is any workaround to resolve it?
I have attached screenshots showing the issue for your reference.
Thank you for your support.
Hi karthishanmugas,
Happy to help.
I can confirm that we have this behavior logged as a bug in Storyline's Classic Player.
- The arrow icon next to a scene in the Player Menu can disappear after the scene is selected or as learners navigate between scenes. Even though the menu hierarchy and child items continue to work normally.
I've linked this discussion to the bug report so we can notify you as soon as a fix is ready. In the meantime, as workarounds, we suggest:
- Using the Modern Player
- Downgrading to Storyline version 3.105.35604.0 or earlier.
- If you need help with accessing an older version of Storyline, please connect with us through a support case.
We appreciate your patience, and I'm sorry if this has been slowing you down!
6 Replies
Hi karthishanmugas,
Happy to help.
I can confirm that we have this behavior logged as a bug in Storyline's Classic Player.
- The arrow icon next to a scene in the Player Menu can disappear after the scene is selected or as learners navigate between scenes. Even though the menu hierarchy and child items continue to work normally.
I've linked this discussion to the bug report so we can notify you as soon as a fix is ready. In the meantime, as workarounds, we suggest:
- Using the Modern Player
- Downgrading to Storyline version 3.105.35604.0 or earlier.
- If you need help with accessing an older version of Storyline, please connect with us through a support case.
We appreciate your patience, and I'm sorry if this has been slowing you down!
Hi StevenBenassi ,
Thank you very much for your confirmation and support.
The Storyline version 3.105.35604.0 you recommended is correct, and the Support Team has also provided us with the same version.
We really appreciate your help in identifying the issue and providing the workaround.
Thanks again for your support!
Best regards,
Karthi
Hi Steven.
Thanks for your response. I need one more help. Could you please let me know how I can download this version?
3.105.35604.0
- Open the Articulate app.
- Click the tiny down-caret arrow thingy and select Other Versions...
- Select the desired version from the list.
Two things:
- This will uninstall the current version. You'll have to reverse the process and pick the most recent version to get back to it.
- The down-caret thing you have to click is invisible unless you float the mouse over the exact right spot on the window, which I find really irritating.
Hi karthishanmugas,
Thanks for following up.
Our support engineers can assist you with accessing an older version of Storyline. Also, I noticed a support case from May of this year, with the same request. My colleague Ian was handling your case at that time, but we didn't hear back from you. No worries! I've escalated that case back to our support engineers so they can work with you directly on this.
You're in great hands with them, and we can continue the conversation there!
Since the issue appears in both Preview and published output, it may be related to the Classic Player rather than the menu structure. Try testing the same project with the Modern Player to see if the arrow remains visible.
