Forum Discussion
Trigger Pop-up not disappearing, file becomes non-responsive?
Hello.
I've been working on a Storyline project, but now when I select a specific trigger for an object (specifically the X button on a ), the file "freezes". I can't close the trigger pop-up or use anything else in the project, and have to close and re-open the file. It's happened on two different computers, I'm not sure what could be causing it. Help?
The file and a video of the weird trigger pop-up behavior are attached.
Sorry, apparently I can only add one attachment. The actual editable file is on this post.
Hello,
Happy to help!
I tried replicating the same behavior on my end but I can confirm that your triggers remained responsive when I edited and saved them.
I'd like to ask a few questions to help clarify your experience:
- Are you working locally when making changes to your project file?
- Do you have all of the latest available OS updates installed?
If you're already working locally, try doing a repair of your Storyline 360 installation to see if this helps. If the issue persists, please open a case with our support team here so we can take a closer look at what's happening.
