Trigger stops working after publishing + States not working on mobile

Hi Ashley,

Thanks for your reply. Yes, my Storyline has the latest update 12: 1705.520.

Your version on Scorm Cloud has the same issue. The slide that has the motion paths is slide 1.3 Panels. The content (group) slides across the motion paths just fine when I initially click on the panels, and I am taken to the scenes where the buttons within the panels are supposed to take me. However when I click the continue button from different scenes and go back to the 1.3 slide, the motion paths then go crazy. 

I was able to present my work for approval yesterday only because I used preview from file (not published) which worked just fine.

I hope I'm making sense. Apologies if I had posted on the wrong discussion but this thread is what comes up whenever I type in some keywords of my issue. 

I've attached a screen recording to show you how the panels/motion paths misbehave to give you an idea. Note that when I exit from the Correct feedback, I'm supposed to be taken back to the 1.3 Panels slide and the "What is risk" panel should still be open.

Hi Mary,

Thanks for sharing that here - take a look at my Peek recording. What browser were you viewing the content in? Do you know if it has Flash enabled or not? 

Hi Ashley,

Thank you for responding to my issue. I was viewing the course from Scorm Cloud on Chrome with Flash enabled. I was on my deadline already so I just sent the file to our LMS team and prayed to high heavens it'd work. And it did! I don't know what happened there because I didn't do anything after I posted here. I'll just chalk it up to browser issue, I guess?

Thanks, Ashley.  

Thanks for the update Mary and I suspect you're right that it's a browser specific issue - so hopefully you were the only one to run into it. Let us know if you have any other problems and we'll be happy to help! 

Hey can anybody help me.My course works perfectly in the articulate storyline2 player but when i publish it it is not working properly in the browser i dont what happening. Anyone can help me please

Hi Noushad and welcome to E-Learning Heroes :)

Would you be able to share your .story file so that we can take a look at what may be going on?

I am experiencing the same issue now too. When I'm in storyline 360 project works perfectly, but when I publish triggers are not working but working on a refresh of a browser. 

I refresh and then the slides that didn't work ok are they work properly, but some other that worked ok are not working ok after refresh.

I tried clearing my cache, restarting storyline and computer, uploading to an s3 server, but the same behaviour continues. The course is full of triggers and has loads of audio in layers.

Can somebody help me please, my client is not happy as I lost more than 2 days just for this issue?

Hi again, Nives!

Really sorry you've hit these snags! I recently replied to your other discussion post over here -- we can keep the conversation going there if you'd like!

Good Day

I am having a problem with same problem. In preview mode the triggers work however once published, some triggers do not work. In particular - module 3.

https://360.articulate.com/review/content/44f536e2-abcc-48ec-b222-988c54f95ae2/review

I urgently need this to be resolved as the module was meant to go live yesterday.