Forum Discussion
"Unable to connect" when trying to insert text-to-speech
Storyline has been behaving really erratically for me the last week, and now I've run into something that isn't resolved by uninstalling/reinstalling.
When I try to insert text-to-speech narration, I get a message that says "Unable to connect. Check your internet connection and try again." My internet connection is fine. So I uninstalled/reinstalled. The problem remains.
Any ideas??
I'm having the same problem - my internet connection is fine, but I'm getting that error: Unable to connect. Check your internet connection and try again.
Same issue at my company on multiple machines and connections. Can you please advise when resolved, thanks!
Issue is associated with Amazon Web Services (AWS) currently not available.
Text to Speech feature is provided by Amazon Polly:
https://aws.amazon.com/polly/?p=ft&c=ml&z=3Hi everyone!
As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360.
Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.
This is happening now!
Hi all!
This issue has been resolved and we are back up and running! Please let us know if you run into similar issues.
It just started happening for me. I am unable to connect to text-to-speech. It was fine until an hour or two ago. Thank you!
Hi Ange,
I'm so sorry the hear that you've hit this snag! I'm happy to help troubleshoot and have a few clarifying questions.
- Are you receiving an error message?
- Is this happening with multiple files or a specific file?
- If it's multiple files, you may want to try repairing Storyline
- If the issue is isolated to one file, have you tried importing your slides into a new Storyline project?
I hope this helps! If you need further assistance, please let us know here or privately in a support case!
I’m not sure why I received this message Sent from my iPhone
Hi Liz,
You received an alert from this ELH post because you posted a message here one year ago. You can click on the Subscribed button at the top of the page to unsubscribe from this thread.
Let me know if you need anything else!
Thank you Kelly. No error message, the text-to-speech option disappeared from the menu as an option.. I did a clean re-install and that seems to be working now. However, after the clean install I did receive an error message saying "nullable..." and I could not save the file. It appears that some master slides have become corrupted (all very odd) as they were fine before the latest version install. I had to do a laborious and intensive fix to delete all the corrupted slides as the project was too long to rebuild from scratch.
Hi Ange,
Thank you so much for the update!
I'm glad to hear that the clean re-install fixed the text-to-speech issue. I understand file corruption can be extremely frustrating and I'm sorry you had to redo those slides. If you run into this issue again, please let us know and we'll be happy to investigate further.
In the meantime, here's a resource that you may find helpful:
I am having the same issue. When I click on the option for Audio<Text-to-Speech I get this error below. I am on a work computer. Is it possible this is a firewall issue?
Hi Lisa!
I'm sorry you've hit this snag with Text-to-speech; I'm happy to help! I appreciate you sharing the screenshot.
Please get in touch with your IT team to ensure the domains listed here are accessible on port 443. This process should resolve the issue you're experiencing.
If you see something different and repairing your Storyline installation doesn't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
