Forum Discussion

CarrieBearss's avatar
CarrieBearss
Community Member
9 months ago

Unable to download any updates questions

Hello, a coworker and I have been emailing Articulate and not getting any answers, which is frustrating so I wanted to see if anyone on the forums would be able to help.

Has anyone else had difficulty downloading any updates we have been having difficult since January 24 updates. None of my coworkers have been able to. I contacted our IT department and they found Articulate has a name change from Articulate Global Inc to Articulate Global LLC and they think this is the problem. He gave me Admin rights on my computer now today I'm back to not being able to download any updates. 

Now the IT person wants to change the downloader file that we currently have to a new version but the size of the file is a much smaller than the one I gave him back in 2021.  Is the file on the website they only one or is there a larger file somewhere?  https://360.articulate.com/

Any guidance would be much appreciate. 

 

Carrie

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    8 months ago

    Hello Carrie!

    I'm so sorry for the trouble! I've asked my teammate, Cleo, to follow up with you in your most recent support case. You'll be hearing from him shortly.

    I do see a total of 3 cases submitted for this issue, and we have replied to 2 of them. The third one was recently submitted. Are you receiving email follow ups in those cases? The emails would be coming from support@articulate.com

    • CarrieBearss's avatar
      CarrieBearss
      Community Member
      8 months ago

      Hello, no I haven’t received any emails. look forward to finding out the answer.

      Carrie Bearss
      Office 306-777-2962
      Cell 306-535-3001
      Sent from my iPhone. Responses maybe unusually short and impersonal.
      NOTICE: This confidential e-mail message is only for the intended recipients. If you are not the intended recipient, be advised that disclosing, copying, distributing, or any other use of this message, is strictly prohibited. In such case, please destroy this message and notify the sender.

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        8 months ago

        Hi Carrie!

        Thanks for following up! Sorry to hear you haven't been receiving our support e-mails!

        Checking your support case, it looks like Cleo replied to your e-mail on 02-10-2024 at 12:05 A.M. Is there a chance the e-mail could have been diverted to a SPAM folder?

        Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.

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