Forum Discussion

CarrieBearss's avatar
CarrieBearss
Community Member
2 years ago

Unable to download any updates questions

Hello, a coworker and I have been emailing Articulate and not getting any answers, which is frustrating so I wanted to see if anyone on the forums would be able to help. Has anyone else had diffic...
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LaurenDuvall's avatar
LaurenDuvall
Staff
2 years ago

Hello Carrie!

I'm so sorry for the trouble! I've asked my teammate, Cleo, to follow up with you in your most recent support case. You'll be hearing from him shortly.

I do see a total of 3 cases submitted for this issue, and we have replied to 2 of them. The third one was recently submitted. Are you receiving email follow ups in those cases? The emails would be coming from support@articulate.com

CarrieBearss's avatar
CarrieBearss
Community Member
2 years ago

Hello, no I haven’t received any emails. look forward to finding out the answer.

Carrie Bearss
Office 306-777-2962
Cell 306-535-3001
Sent from my iPhone. Responses maybe unusually short and impersonal.
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  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Carrie!

    Thanks for following up! Sorry to hear you haven't been receiving our support e-mails!

    Checking your support case, it looks like Cleo replied to your e-mail on 02-10-2024 at 12:05 A.M. Is there a chance the e-mail could have been diverted to a SPAM folder?

    Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response.