Forum Discussion
Unable to log into Articulate360 - blank sign in box
I'm unable to log into my articulate desktop app (on Mac via parallels). When opening storyline, the usual sign in message appears. However, when I click on the sign in button, a blank box appears (instead of the usual username and password request). Can anyone help with this? I'm desperate to log in because I can't access any of my work!
Thank you!!
I'm having the same issue
This keeps happening to me and its very inconvenient to have to restart every time. Is there a bug fix you can push out for this to not occur.
I had the same issue. I closed all my SL windows and quit the Articulate 360 app and reopened it and then was able to sign in.
Check out this thread where similar issues were reported. issues https://community.articulate.com/discussions/articulate-storyline/articulate-storyline-360-sign-in-error-recurring
Hi Julia and Kelley,
Thanks for reaching out and letting us know that you're running into an issue signing in.
Here are the common reasons that you may run into this issue.
As Erin mentioned, we did have an issue on 8/27 and completely quitting the Articulate 360 app is the recommended solution prior to logging in again.
Please let us know if you're still running into an issue.
Yes, still unable to log in - I’ve updated my laptop, restarted it several times and have shut down windows separately.
I was advised to uninstall the app but am concerned whether my work will still be saved? I presume previously saved projects are on a cloud based platform?Thanks for all your help!
Sent from my iPhone
Thank you - I restarted and all was well. Such a simple solution and it's often the last one you think of :p
Hi Julia,
I saw in your case with Robert you mentioned updating, and now you're having trouble getting back to those projects. The individual .story files are not saved within the Articulate 360 tool or service, but to your individual computer. We recommend saving them locally, but often folks are saving to a network/shared drive which can cause some difficulty.
I'll follow up with Robert too and we'll work together to ensure you can find and access those files again!
Thanks for your message - I don’t have a network or shared drive. The projects aren’t opening anymore and I can’t find any way of locating the files on my computer.
Please help!
Hi there, Melissa. Restarting each time does sound frustrating, and I'm so glad you reached out!
Because you're running into this issue recently, this is an excellent opportunity for our Support Engineers to investigate further!
I opened a case with them where you should receive a follow-up email shortly–and since you have a Teams subscription, you'll get access to priority support!
Hi, I have the very same issue. Is there a known cause by now or do I also need a ticket too?
Hello Marta and welcome to E-Learning Heroes :)
I took a look at the cases associated with the other users in this conversation and the fix was different for each, so I do not have a common solution to share with you.
I have saved you a step by opening up a support case on your behalf so that we can get you back in working order as well. You should be hearing from someone soon.
Hi there. I am also having this issue. I have tried restarting Articulate 360 and my laptop, with no luck.
Hi Marli!
It looks like the quick fix is to check your network endpoints!
The domains listed here must be accessible on port 443 for Articulate 360 apps and services to work properly.
If you still can't log in, please use this link to submit a support case so that we can get you up and running quickly!
Hi, can you provide steps how to do this please?
Hi Ronel,
Thanks for reaching out! I see you have a case open that has been escalated to my teammate, John. You're in great hands, keep at it with him to find the cause of the issue and get your Articulate apps running as expected!
