Forum Discussion
Uploading video in Rise
I am uploading a 12 minute video in Rise and it has been processing the video for over an hour! I have added a similar length video before and no issue, but this one doesn't seem to progress. Any su...
Hi Sheri,
I'm sorry to hear you're experiencing this issue!
What's the file size? Can you please try deleting the video block, clearing your browser cache, and uploading the video again? If the video still doesn't load, I'd like to connect you with one of our Support Engineers. You can start a case here and they'll be happy to help!
