Forum Discussion
video buffering issue
Hi, the problem I have is, when I'm launching the project first clip takes around 40 seconds to load on the player, checked with difference browsers, checked the connection speed, all most all possibilities as per my knowledge. I have uploaded a screen record of the delay for you reference.
Hello Amanda!
I'm sorry you've hit this snag with the published LMS output; I'd be happy to help!
Thank you for sharing the screen recording; can you also share your Storyline file with us so we can investigate the issue and provide recommendations? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing!
- ShellyBriscoe-7Community Member
Hello Shelly,
Sorry to hear that you ran into this snag.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
- ShellyBriscoe-7Community Member
I have done so - Case #00853475
Thanks