Video controls for an .mp4 sometimes not showing

FYI..

Articulate support resolved this for me. My controls were off the screen so didn't display in preview. Solution? Reduce the size of the video so there's room for the controls at the bottom of the slide. See video. 

Hi Walt,

This sounds particularly unusual, and you'll want to ensure you're using a support video file type as detailed here.

Next I'd also want to confirm you were following these guidelines in terms of working with your .story files and other project files. You may want to try importing the entire file into a new project to resolve any odd behavior. 

Hi Steven!

Thanks for popping in to share your solution with the community.

Hi,

I am having the same issue. This really isn't a solution, as it changes the height of the video, and not the width -- thereby altering the resolution size and altering the video image (squashing it). Is there really no way to make the video bar appear when a video is playing at its full resolution?

Thanks!

Hi Byron,

I see you also reached out in this thread, and I'd love to help. Have a look at the recommendations I made in that thread, and we can keep the conversation going over there!

Yeah I'm having this same issue.  I was able to get the video controls in to show in preview by reducing the size of the video on the slide.  But I feel like this is a pretty ugly workaround.  I wish the video controls in Articulate could just wake up via hover like on YouTube.