Video encoding during publish

Hi,

I'm having the same issue. Trying to publish to Video three scenes each containing a very short screencast video. Articulate 360 and all applications have been updated today. Publishing the scenes one by one works.

Any suggestions?

/Dag 

Hi Dag,

Sorry to hear you're running into this publishing issue! You may be coming across a bug we have reported in Update 36 for Storyline 360 where publishing to video gets stuck under certain circumstances.

Can you try to revert back to an older version of Storyline 360 and see if you run into the same issue there? This will help us confirm if it's related.

Looking forward to hearing back!

Thank you for confirming, Ron. Glad you were able to get back in working action in the meantime.

I'll get this conversation added to our report and we'll be sure to update you here when we can.

This thread helped me so much. I have been experiencing the same issue where publishing to video had been stuck at "preparing to encode video..." for literally hours upon hours. I reverted to an older version and it immediately started moving along. 

Thank you all.

I concur with the other users who reported that rolling back to a previous version resolved the unacceptable delay of encoding video.  To be more specific, the latest version which worked for me was 3.35.21017.0.  Thanks to everyone for getting me on the right track.

Thanks for confirming, Chad.

This conversation is attached to the report, so we will update you here when we can.

Welcome to E-Learning Heroes by the way!

Great news, everybody!

A hotfix for Storyline 360 is ready, and it addresses the issue where a project could freeze or hang while publishing to a video file!

You can explore the release notes here, and download the latest update with these steps. Thanks for bringing this to our attention!

I'm  so glad I found this thread. This morning I published a new version of a very complex course which contains 24 videos. The update was just to correct some typos etc,  but several of the videos were not playing when I uploaded the new version to my LMS, though they worked perfectly in the previous version. The bottom fell out of my stomach - this it just what you need right before leaving for your holidays!

Luckily this thread solved the issue for me - I reverted to the previous install of Articulate 360 (3.46.23620) and all the published videos are now working correctly in my LMS system.

Hi Michelle,

Thanks for reaching out and sharing what you experienced when publishing using the latest update. I'm glad to hear that reverting solved the issue in the meantime.

Since you're publishing to LMS and not to video output, it sounds like you may have run into a different issue.

With your permission, I'd like to take a look at your .story project file and publishing using the latest version to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Thanks, Michelle. I will take a look at your project and work with you privately via email in your support case.