Forum Discussion
Video frames don't appear until you scroll
A client is testing our course and the video frames don't appear at all for him within each module until he begins scrolling the page, then they fade in. I am unable to replicate this issue. Has any...
Hello Suzannah,
Sorry to hear that you ran into this snag.
We recommend testing how your course behaves in a different LMS or webserver so you can isolate if the issue is specific to your current hosting environment. Here's how you can test your course in SCORM Cloud:
If hosting your course in SCORM Cloud allows it to load properly for your client, you'll need to reach out to the administrator of your hosting solution so that can take a closer look at what's happening. If your client is able to replicate the behavior using the course hosted in SCORM Cloud, open a case with our support team here.
