Forum Discussion
Video not exporting properly - no audio
Apologies if this has been covered before, but I can't find a solution.
When I preview the course, the audio in the video plays fine, but when exporting, it does not.
I am using 3.51.24979.0 version of the software.
Is there anything that can be done other than finding the exported video and replacing it by hand?
Thank you so much in advance!
Hello Francisco, and welcome to E-Learning Heroes! ⭐️
No need for apologies; I'm happy you reached out! It sounds like when you publish a course to video, you don't hear the audio anymore, and I'm happy to troubleshoot with you!
- Are you working on your software, project files, and assets (like audio) on your local drive (typically your C: Drive)?
- Is a trigger required for the audio to play?
-
Have you tried doing a quick repair of Storyline to help refresh the application?
If that doesn't help, please share your .story file with one of our support engineers, and they can lend a hand with some testing!
SHARE YOUR FILE WITH US.
