Forum Discussion
Video not exporting properly - no audio
Apologies if this has been covered before, but I can't find a solution.
When I preview the course, the audio in the video plays fine, but when exporting, it does not.
I am using 3.51.24979.0 ver...
Hello Francisco, and welcome to E-Learning Heroes! ⭐️
No need for apologies; I'm happy you reached out! It sounds like when you publish a course to video, you don't hear the audio anymore, and I'm happy to troubleshoot with you!
- Are you working on your software, project files, and assets (like audio) on your local drive (typically your C: Drive)?
- Is a trigger required for the audio to play?
-
Have you tried doing a quick repair of Storyline to help refresh the application?
If that doesn't help, please share your .story file with one of our support engineers, and they can lend a hand with some testing!
SHARE YOUR FILE WITH US.
