Forum Discussion
Video thumbnail oddly pixelated and discolored
I've noticed the fantastic image quality of the thumbnails on your stock courses, but I can't seem to replicate that on my own courses. When I upload a video into Rise, the self generated thumbnail ...
Has there been a fix to this yet? I'm having the same issue. Thanks in advance.
Hi Daile,
Sorry to hear that you ran into this issue. We're still working on the bug affecting Rise 360 users where the color of a video thumbnail is a few shades off from the actual video. Can I ask if this is the problem you're currently encountering?If not, please open a case with our support team here so we can request a copy of your course for testing. Looking forward to hearing from you!
Daile, there's still no fix for this from Articulate.
I've been using a workaround where I go into the exported zip files and manually replace the cover photo with a different file (you'll need to delete the old cover photo, and replace it with the exact same file name). It's a slow process, but seems to be working.
I've also noticed when I insert video files into Rise it seems to increase the file size. I was running into issues where our LMS wasn't accepting the Rise packets because the files were too large. When I clicked into the files, the video files were 20% or so larger than what I had inserted (ex: a video file that was 68KB was in the zip file as 85KB). So in addition to replacing the JPG cover photos, I am also going in and manually replacing the MP4 files in the exported zip with the originals. I've tested and everything works, but it's a lot of manual work for me to insert the video into Rise, wait for it to process, wait for it to export, unzip and swap out files and re-zip. Especially since each of our course lessons needs to be exported separately. I'm not sure what in Rise is causing the files to bloat like that.
