Forum Discussion

JCCaianiello-c1's avatar
JCCaianiello-c1
Community Member
6 years ago

Video with Black Frame

Hi there,

I have a video imported to Rise 360. It has a black border around it. (see attached)

Is there a way for me to remove the black border?

Please advise.

/jc

rise 360
  • KerianneODonnel's avatar
    KerianneODonnel
    Community Member
    2 years ago

    I am having the same issue with an embedded 16:9 video of mine. Having the background of the video match the background of the project (or be transparent) would be ideal. It's disappointing not to have your video work displayed in the way that you intended it to look.

  • MalinEriksson's avatar
    MalinEriksson
    Community Member
    2 years ago

    Hi everyone!

    I have uploaded a video and I wonder if its possible to put a "cover photo" on the black video? See below, it doesnt look good. I know it looks better if I use the embedded code option in this case its not possible and I need to upload the video.

    Thanks for your help!

    BR Malin

  • NatGunn-e8b705e's avatar
    NatGunn-e8b705e
    Community Member
    2 years ago

    I am having the same issue with an iframe embedded 16:9 video. I am getting a thin black border that disappears when the video ends. I have set an end-screen image that explains why the border could be disappearing when the video ends, but still does not explain the thin black frame. 

    The frame is appearing regardless of the embed width size I have set in Rise. I have checked my after effects video file and there is no black frame or border in the file. 

    Has anybody been able to find a fix for this issue? 

    • NatGunn-e8b705e's avatar
      NatGunn-e8b705e
      Community Member
      2 years ago

      Note that I have had to upload this video and embed it from Vimeo so that I can have it autoplay and not repeat, because these options are not available in Rise.

      It would be much more convenient to have an autoplay option for uploaded video’s in Rise in future.

    • AngeloCruz's avatar
      AngeloCruz
      Staff
      2 years ago

      Hello there! Are you seeing the black frame when the video is embedded from Vimeo or do you also get it even when you upload it to a Multimedia > Video block?

      Would you be able to share the video file with us for testing? Our support engineers will be happy to take a closer look at this issue for you. You may upload the file directly to us by opening a case here.

      • NatGunn-e8b705e's avatar
        NatGunn-e8b705e
        Community Member
        2 years ago

        Thanks for the quick reply!   

        I have tried uploading the mp4 file as a video block, and I am getting the same black frame. I am going to open a case and send the files over now.

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