Workday Learning Error message - "Error Initializing with the LMS" when selecting View Again option
Using Storyline 360, I created and published a large (lots of videos) SCORM 1.2 zip file which I uploaded into the SCORM Cloud and tested repeatedly with no problems. So, I uploaded this same zip file into Workday Learning and was testing it. I launched the course and it reported completion status back correctly to the LMS. I like to try to test the files in the LMS in different ways that a user might. To do this, I clicked on "View Again" (see attachment). When, I select the View Again option, I get an error message from the LMS (see second attachment). The message says: "An error has occurred. Error initializing communication with the LMS." This is odd. The reason this is odd is because if, instead of clicking on the "View Again" option I click on the "Retake Course" option - no error message appears. Every time I select the "Retake Course" option, the SCORM file launches perfectly each time. However, every single time I select the "View Again" option, I get that message about how there is an "error initializing with the LMS."
I attached the debug log which on lines 144 - 147 says that LMSInitialize has already been called followed by: ERROR Initializing LMS.
How do I fix this problem? Any and all help is deeply appreciated.
Thanks!