Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Deanna, and thanks for reaching out!
Projects published with Storyline 360 Version 3.69.28997.0, or later, will automatically include this lost connectivity alert, which notifies learners when they lose their internet connection or when an LMS statement fails to record.
The LMS statement keeps attempting to record until the learner's network connection is restored. When the LMS statement is successfully recorded, the learner can continue taking the course. Have the learners attempted to restore the internet connection prior to exiting the course and relaunching?
Please let me know if you have additional questions on this!
