Forum Discussion
You are offline. Trying to reconnect... message when viewing course on LMS
Hi there. We are encountering circumstances where folks are viewing SL courses on our LMS and get this message. If they close out of the course and relaunch it doesn't seem to be tracking their pr...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!
One enhancement we’ve included:
The lost connectivity alert is now optional. Turn it on in the player properties.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
We are finding a similar issue (using SumTotal LMS).
Learners see this alert even when there is no connectivity issue. When they reload modules, even if connection is secure, they will see this alert on the same screen they originally encountered it and cannot progress.
They get stuck on the screen and cannot get rid of the alert. We are having to do a lot of manual resetting and forcing learners to retake modules multiple times.
