"Other" icon just gone...

Dec 20, 2013

Hey guys, one of my clients have a problem with the display of Storyline. In Player Properties, it's seems that the "Other" icon is not there.

Any idea what can cause it?

That's weird. I've not seen that before. The only thing I can suggest is uninstall and reinstall Storyline and see if that solves the problem.

Resolved! Thx Articulate Support. Here's the solution :

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Storyline will function as expected when Windows is setto 96 DPI (dots per inch).

Storyline doesn't currently support 120 DPI. If yoursystem is set to 120 DPI, you may experience erratic behavior, such as:

* Elements of the application are misplaced ordistorted.

* Objects are misplaced or distorted whenpreviewed or published.

* Zoomed images don't work as expected.* Fontsizes are incorrect after using the translation features.

Here's how you can switch to 96 DPI:

I hope this helps.

Regards,

Jonathan Reque

Customer Support Engineer

P.S. How are we doing? Let us know.

Thanks R for sharing that here, and glad Jonathan was able to get you all set up!