Thanks for reaching out, and I'm sorry to hear you're experiencing these issues in your file!
I jumped in to make a few edits, and I didn't experience any unusual freezing. Have you checked to see if your file is saved locally and not on a network drive?
I've opened a case on your behalf with our support engineers to take a closer look and provide next steps. Be on the lookout for a reply soon!
Thank you for taking the time to look at my case. I forgot to mention that this occurs after slide 25, for some reason. I have asked one of my colleagues to test it on her articulate and it froze for her as well...
After posting this, I "tricked" the program into making what I wanted (good thing I only got a few more slides to make) by duplicating some of the first 15 slides and modifying them in action fine tuning. It's the second time this happened (first time I thought I had something corrupt and recorded the whole scene a second time).
Regarding where I saved the file, it was saved on my OS SSD, so I think I'm all right in that area.
I see that you're working with Phil in a support case! It looks like he sent over a possible solution and additional troubleshooting steps via email. I encourage you to continue communicating in your support case so that we can nail down the culprit!
If you don't see an email from Phil in your inbox, try searching your junk folder for emails with your case number in the subject line. Here's your case number: 02465102.
3 Replies
Hi Leonard,
Thanks for reaching out, and I'm sorry to hear you're experiencing these issues in your file!
I jumped in to make a few edits, and I didn't experience any unusual freezing. Have you checked to see if your file is saved locally and not on a network drive?
I've opened a case on your behalf with our support engineers to take a closer look and provide next steps. Be on the lookout for a reply soon!
Hi Ren,
Thank you for taking the time to look at my case. I forgot to mention that this occurs after slide 25, for some reason. I have asked one of my colleagues to test it on her articulate and it froze for her as well...
After posting this, I "tricked" the program into making what I wanted (good thing I only got a few more slides to make) by duplicating some of the first 15 slides and modifying them in action fine tuning. It's the second time this happened (first time I thought I had something corrupt and recorded the whole scene a second time).
Regarding where I saved the file, it was saved on my OS SSD, so I think I'm all right in that area.
Looking forward to a reply.
Hello Leonard!
I see that you're working with Phil in a support case! It looks like he sent over a possible solution and additional troubleshooting steps via email. I encourage you to continue communicating in your support case so that we can nail down the culprit!
If you don't see an email from Phil in your inbox, try searching your junk folder for emails with your case number in the subject line. Here's your case number: 02465102.
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