I saw another instance of this recently, but I don't see where that user shared their project files with us so that we could take a closer look at what's happening. Can I get you to share the link to the project and your Storyline or Studio project files with our team by uploading here?
Let me know once you're able to share and our team will take a look and I'll also be able to follow along in the case as well.
3 Replies
Hi Manny,
I saw another instance of this recently, but I don't see where that user shared their project files with us so that we could take a closer look at what's happening. Can I get you to share the link to the project and your Storyline or Studio project files with our team by uploading here?
Let me know once you're able to share and our team will take a look and I'll also be able to follow along in the case as well.
Not sure if Manny followed up with your team, but I have opened up a support ticket on the issue. Let me know if you need any more information.
Thanks Dillon - and I see your case (# 01062393 for my reference) so I'll follow along as well to update this discussion!
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