Articulate Review - Resolve Feature

Aug 01, 2018

Do commenters get an email when I mark a comment "Resolved," or is that only for my use as the designer? 

Thank you!!!

15 Replies
Vincent Scoma

Hey Bill,

Great question! So all reviewers can resolve comments, show/hide resolved comments, and reopen comments.

With your example, if you marked 20 comments as resolved they will (by default) disappear. If someone wanted to show those resolved comments, they do have that ability to reveal those resolved comments. The comments will reappear with a faded look though, so you can distinguish them from comments that are still open.

We also have a great resource that provides more details on this here

Ren Gomez

Hi Felicity,

Thanks for reaching out! When a stakeholder starts a new discussion thread, a screenshot of the project as it currently appears is automatically generated and attached to your comment. You can read more about this is in the user guide below:

If there's a specific sentence the reviewer refers to; they'll need to specify in their comment. I hope this helps!

Lids Borden

I'd like to see a feature that DOES send a notification to ALL involved in the development of a module when a comment has been resolved - that way everyone with eyes on that project is in the loop and eliminates guessing or wondering where the project is at. This and more of a project management tool should be built/included. This is especially helpful for larger organizations.

It would be helpful too if comment reports were generated automatically in CSV format and sent to the developer once all comments are resolved.

Jason Thompson

Hi Lids, 

As a bit of a workaround for your first piece, we have our developers reply 'done' for each comment before resolving - that way at least the commenter gets an email notification. I agree it would be handy to have an option to auto send to anyone that's commented on the review link.