I sent a review course to my teammates and one of them is getting the error message, "We're unable to verify your submission. Please try again. If you need more help, please contact support." after entering her email address.
Thanks for reaching out and sharing that you have a client experiencing the same error.
I took a look at the case I worked on with Cindy and we learned that her client already had an Articulate ID and password, which is why they were getting an error when creating an account.
I'd be happy to help you as well and check if your client has a login as well. Please share their email with me privately here to get started.
3 Replies
Hello Cindy, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what your colleague is experiencing with your Review 360 link.
I've opened a support case on your behalf so that we can work together on this privately.
Did this ever get resolved? I have a client with the same error trying to create an account.
Hello Aaron and welcome to E-Learning Heroes. 😊
Thanks for reaching out and sharing that you have a client experiencing the same error.
I took a look at the case I worked on with Cindy and we learned that her client already had an Articulate ID and password, which is why they were getting an error when creating an account.
I'd be happy to help you as well and check if your client has a login as well. Please share their email with me privately here to get started.