I have been days facing a problem within publishing a review 360, trying to upload a revire 360 in Rise from Storyline. Every time I want to reupload the , I get the message "you haven't published any course" and I can´t replace it. I really don´t know what the problem is. At first I thought it could be that I was using an old Storyline´s version, but after updating the new version is still not working. Could I get some help, please?
Sorry to hear you've hit this snag when publishing to Review 360!
Testing the behavior on my end (in 64-bit Storyline 360 version 3.84.31722.0) I was able to publish to Review 360 and insert the link into a Rise 360 lesson as a Storyline Block.
Checking our status page, I'm not seeing any downtime reported for Review 360. Would you be comfortable sharing a copy of the .story file that's giving you trouble? Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as troubleshooting is complete!
Sorry to hear you've also run into trouble when publishing to Review 360! Happy to assist with this!
It would be helpful to have a closer look at the .story files and test the behavior on our end. Feel free to upload them here in the discussion or share privately through a support case.
We'll delete them from our system as soon as troubleshooting is complete!
Looks like you're trying to publish Rise 360 courses and not Storyline 360 projects. Since Rise 360 is browser-based, I'd like to ask a few questions to clarify your experience:
Are you having trouble publishing any Rise 360 courses, or just the two that you shared?
Have you tried publishing using a different browser?
We'll also be glad to take a look at the two courses if the behavior is isolated to them. Please open a case with our support team here so we can share instructions on how you can share your courses with us for troubleshooting.
7 Replies
Hi Alba!
Sorry to hear you've hit this snag when publishing to Review 360!
Testing the behavior on my end (in 64-bit Storyline 360 version 3.84.31722.0) I was able to publish to Review 360 and insert the link into a Rise 360 lesson as a Storyline Block.
Checking our status page, I'm not seeing any downtime reported for Review 360. Would you be comfortable sharing a copy of the .story file that's giving you trouble? Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as troubleshooting is complete!
Hi Steven,
Thank yoy for your reply. It works now! The old version was not uninstalled and it looks like that whas the problem.
Thank you!
Hi Alba!
Thanks for following up!
So glad to hear your issue has been resolved! If you run into any setbacks moving forward, please let us know!
Hi Steven, I'm currently having the same issue with some of my courses. Am I able to share the course links with you?
Hi Dave!
Sorry to hear you've also run into trouble when publishing to Review 360! Happy to assist with this!
It would be helpful to have a closer look at the .story files and test the behavior on our end. Feel free to upload them here in the discussion or share privately through a support case.
We'll delete them from our system as soon as troubleshooting is complete!
Hi, thanks for your response. These are the two assets we are having difficulty making review links for:
Module 1
https://rise.articulate.com/share/VebIddZLVcrstvQoJxQV0yYKHQrWe4EC
https://rise.articulate.com/author/J2nCg06uPr5bKjcJs-bIN7R9ahA0T2hf#/author/course
Module 2
https://rise.articulate.com/share/8aYdPcy4Njup-J3A
Hi Dave,
Looks like you're trying to publish Rise 360 courses and not Storyline 360 projects. Since Rise 360 is browser-based, I'd like to ask a few questions to clarify your experience:
We'll also be glad to take a look at the two courses if the behavior is isolated to them. Please open a case with our support team here so we can share instructions on how you can share your courses with us for troubleshooting.