I put in a ticket for this but wondered if anyone else has experienced this:
The comments are not aligned with the screenshots in R360. I've attached a video explainer of the process. Hopefully, this is an easy fix. It makes no sense. It seems to be screenshotting the top of the block instead of where I am showing it.
Firefox works. Chrome and Edge do not. This is super frustrating, especially for the SMEs, who don't want to have to take extra steps or use a new browser.
Sorry to hear that you ran into a similar issue. As a troubleshooting step, can you try adjusting the DPI setting of your monitor to a value close to 100% to see if this fixes the issue?
You can right-click anywhere on your desktop and select Display Settings to modify this value. You'll also want to make sure all of your browsers are up-to-date.
New user here. Using Chrome and Edge and the comments do not adhere to the copy reference. Really frustrated. Can someone report out a solution if you get one? This is such a wonderful product, and I appreciate Articulate not charging us for licensing $$$ so that our bosses or clients can look at our work, but it's frustrating to spend minutes hunting for the original error to fix. Thanks, heroes! Rick Bauer, Colorado
4 Replies
i am having this issue now and Firefox is no better.
Hello Kristin,
Sorry to hear that you ran into a similar issue. As a troubleshooting step, can you try adjusting the DPI setting of your monitor to a value close to 100% to see if this fixes the issue?
You can right-click anywhere on your desktop and select Display Settings to modify this value. You'll also want to make sure all of your browsers are up-to-date.
If the issue persists, please open a case with our support team here so we can check what's happening.
Thanks. Changing the resolution didn't alter the screenshots shown. I'll create a ticket.
New user here. Using Chrome and Edge and the comments do not adhere to the copy reference. Really frustrated. Can someone report out a solution if you get one? This is such a wonderful product, and I appreciate Articulate not charging us for licensing $$$ so that our bosses or clients can look at our work, but it's frustrating to spend minutes hunting for the original error to fix. Thanks, heroes! Rick Bauer, Colorado