Hoping someone can help our company out with something that has recently occurred. As of the last week or so, Articulate Review no longer attaches a screenshot to slides that have a video at any point in the timeline - doesn't matter if the video is currently on screen or not. I can see via Google search that there were issues approximately 3 years ago with a similar issue, but it was noted that those issues were resolved. Seems something has come undone perhaps? Would it be possible for Articulate to confirm if this is a known issue or if it is isolated to us and we need to do something on our end (unsure what we really could do, but perhaps). Thank you!
We are happy to help! I do not see any recent reports, so it would be helpful to take a look at your Review 360 link. Can you share that with us? You can add the link to your reply or share it privately in a support case.
It's a project for a client whom probably won't appreciate a public display of their courseware, so I've sent a message via the support ticket system. Thank you!
2 Replies
Hello ICOM Productions!
We are happy to help! I do not see any recent reports, so it would be helpful to take a look at your Review 360 link. Can you share that with us? You can add the link to your reply or share it privately in a support case.
Hey Lauren, thanks for reaching out.
It's a project for a client whom probably won't appreciate a public display of their courseware, so I've sent a message via the support ticket system. Thank you!