Review not displaying seekbar

In one of  my modules I had a Review comment that the seekbar was not displaying correctly. I checked Review and the seekbar displayed, but the play/pause icon was missing. I checked the settings in the.story file and all were set to display the seekbar and the play/pause icon. The strange thing was that it only affected some of the slides in the module, even though all the settings were the same for each slide. When I previewed the slide in Storyline the seekbar displayed correctly.

I then republished the file to Review, this time all the seekbars were completely missing. After several re-publishes it finally displayed. 

Can there be anything done to fix this? I need to be able to trust Review is displaying what I tell it to display. Having o go back in and try to find errors where there are none is time consuming and backs up other projects I am working on. 

1 Reply
Katie Riggio

Hi Mark,

I'm happy to extend a hand and help solve this mystery! First, let me gather a few more key clues.

Could there be built-in player tabs that are hidden on the affected slides? 

1

Also, what browser(s) are you using to view the published output? Can you share the source file through this private link so I can try to replicate the experience in Review 360?