Hi - last week (i'm sure!) when i opened the feedback tab and the slides that have comments are shown, you could see the slide title and number that the feedback referred to. Has there been an update? why isn't this information available now? Thanks!
I see the slide number and name in my sample publishing with the latest version:
Would you be able to share a screenshot of what you see on your Feedback Tab? If you'd prefer to work with our support team privately, you can reach them directly here.
Hi =) I'm using chrome, and it's in the feedback tab, not downloaded - i used to be able to see the slide titles, but not anymore. Appreciate your assistance
Thanks for the follow-up! I also ran a quick test in the latest version of Chrome and had no issues viewing the slide titles in the Feedback tab.
Is there anything specific you changed in the menu defaults for this course that's worth noting? Or were you originally able to view the slide titles before, and now they no longer appear in Review 360?
As a next step, you can try publishing a different file in Storyline 360 to see if the same behavior appears.
Hi - Yes was able to view them before, and now can not. It is happening to all the courses I publish to review 360, and I'm not sure what I have changed other than updating the version of articulate?
I want to connect you with one of our support engineers to investigate what's happening. I went ahead and opened a case on your behalf, so you should hear from our team soon via e-mail.
7 Replies
Hi Kate,
I see the slide number and name in my sample publishing with the latest version:
Would you be able to share a screenshot of what you see on your Feedback Tab? If you'd prefer to work with our support team privately, you can reach them directly here.
Hi Leslie - here is what I see =)
Thanks, Kate.
I appreciate you sharing the image.
I'm curious if you are viewing the comments directly from the Feedback Tab in Review 360, or did you export the comments?
If you're using the Feedback Tab, what browser are you using?
I'd be happy to take another look.
Hi =)
I'm using chrome, and it's in the feedback tab, not downloaded - i used to be able to see the slide titles, but not anymore.
Appreciate your assistance
Hi Kate,
Thanks for the follow-up! I also ran a quick test in the latest version of Chrome and had no issues viewing the slide titles in the Feedback tab.
Is there anything specific you changed in the menu defaults for this course that's worth noting? Or were you originally able to view the slide titles before, and now they no longer appear in Review 360?
As a next step, you can try publishing a different file in Storyline 360 to see if the same behavior appears.
Hi -
Yes was able to view them before, and now can not. It is happening to all the courses I publish to review 360, and I'm not sure what I have changed other than updating the version of articulate?
Thanks,
kate
Hi, Kate.
Thank you for sharing the additional details!
I want to connect you with one of our support engineers to investigate what's happening. I went ahead and opened a case on your behalf, so you should hear from our team soon via e-mail.