sound not playing on windows 7 > Explorer version 11.0.9600.18977

Jun 06, 2018

Hi!

a client of ours is facing problems when reviewing our projects on articulate review: the sound is not playing.

 

he is on windows 7 with

explorer 11.0.9600.18977

 

any ideas?

kindest

sandro

3 Replies
Alyssa Gomez

Hi Sandro,

Sorry you're having audio trouble! Do you hear audio when you test the course in Articulate Review? If so, what web browser are you using?

Also, what version of Storyline was the course published with? To check, click the Help tab, then click About Storyline. You should see 3.16.15842.0 in the bottom-right corner. 

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