Hi there, Rise users. Rise is currently unavailable, and our team is investigating what's going on. You can keep up with the latest updates on their progress here: https://www.articulatestatus.com/
I'm sorry to hear you've run into trouble with your Rise course. Things were back up and running on Rise by Thursday afternoon, so this course should be back in your account.
Can you let me know the Course Title so that I can have our team take a look for it?
My apologies for the delay, Clément! The team who manages the ELH community was off yesterday for the Labor Day holiday. If you find yourself ever stuck again, please don't hesitate to connect directly with our Support Engineers. They're available 24/7!
4 Replies
Hi,
Since thursday, one of my course is completely down & loading nonstop.
I was working on it when the trouble occurred.
Can you help me please ?! This project was a quite huge & I would rather avoid to start it again from the begining.
Thank you very much !
Hi Clément,
I'm sorry to hear you've run into trouble with your Rise course. Things were back up and running on Rise by Thursday afternoon, so this course should be back in your account.
Can you let me know the Course Title so that I can have our team take a look for it?
Hi Ashley,
I'm sorry but your response comes too late.
I had to move on. So I started the project from the beginning & I deleted the old one.
Neverthless thank you. As we say : "Better late than never" !
Have a good day.
My apologies for the delay, Clément! The team who manages the ELH community was off yesterday for the Labor Day holiday. If you find yourself ever stuck again, please don't hesitate to connect directly with our Support Engineers. They're available 24/7!
This discussion is closed. You can start a new discussion or contact Articulate Support.