Dear team, the e-mail adress of one of our team members (seat) changed. We understand it's possible to update the e-mail in the account of that team member. However, no confirmation link is received in the inbox of that new e-mail adress. Which is a problem as SCORM files from Rise courses are sent via a-email. Thanks for helping out.
I am happy you've opened a support case and are working with our support engineer, Mark. I hope his recommendation to ensure that @articulate.com isn't blocked and is in your company's allowed list fixes the issue.
2 Replies
Hi,
Create a Tech Support case: https://articulate.com/support/contact
Hi train mgt,
I am happy you've opened a support case and are working with our support engineer, Mark. I hope his recommendation to ensure that @articulate.com isn't blocked and is in your company's allowed list fixes the issue.