Assessment is not moving to next block in Rise/ question banks taking long time to insert or not at all.

Apr 18, 2024

Hello 

I am experiencing a couple of issues around assessments and question banks. 

1. When adding a question bank to Rise, it take a long time and sometimes doesn't add, meaning the course says "Draw 6 questions from *blank*. 

2. One of my assessments is not moving to the next block after completion. 

I have 2 assessments within the module, the first is working fine, the second, when you reach 100%, just says try again without the next lesson/continue button coming on the screen. 

I have added pics of the results screen and settings below. 

Would be grateful for help with this or to know if there is an issue with Rise. 

Thanks 

2 Replies
Jose Tansengco

Hello Kirsty,

Sorry to hear that you ran into this nag. 

I'd like to ask a few questions to clarify your experience: 

  • Have you tested the behavior in a different browser to see if doing so fixes the issue?
  • How did you test your course? Did you publish to web, LMS, or Review 360?
  • Do you have a lesson or any block placed after your quiz?

Alternatively, would you be willing to share a copy of your Rise 360 by opening a support case so we can take a closer look at the behavior your reported? 

Looking forward to hearing from you!