Audio problems in process blocks

May 26, 2020

I have been uploading Mp3 files into each slide of my process block, but it only allows me to do one audio clip at a time. I will add audio for the Introduction, but then have to exit out of the block and go back into to editing to add audio the the next slide, so on so forth. It will not allow me to select the audio option at all. I was wondering if anyone else had this issue and if there was a reason for this, as it is incredibly annoying and time consuming

7 Replies
Alyssa Gomez

Hi there, Matt. Thanks for letting us know what's going on. We've identified an outage with one of our service providers that is causing intermittent errors in Rise 360, especially with uploading media files. You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!