Background photos disappeared from all interactive labeled graphics in Rise course

Sep 05, 2018

I lost the background photos of all interactive labeled graphics. Even when I insert a new labeled graphic, there's no photo (no hot air balloons). Instead, my markers are still there on a plain background bar that's maybe 1 inch tall. I checked another unit within the course I am working on and the same thing happened to that graphic. It's gone. How do I get my pictures back - they were from content library?

19 Replies

Ashley Terwilliger-Pollard
Staff

over 5 years ago09/05/18 at 4:23 pm (UTC)

Hi Brenda,

Our team spotted the same issue and we're investigating right now!

I'll let you know as soon as I can any additional information.

over 5 years ago09/05/18 at 4:31 pm (UTC)

Whew! Glad it's not just me. Thx!

Learning Camel

over 5 years ago09/05/18 at 4:39 pm (UTC)

Us too.

Angie Roach

over 5 years ago09/05/18 at 4:51 pm (UTC)

You are not alone ;)

Natalie Friedman

over 5 years ago09/05/18 at 5:09 pm (UTC)

Same issue

Katelyn Downing

over 5 years ago09/05/18 at 5:09 pm (UTC)

Same here - must be a global issue.

Ashley Terwilliger-Pollard
Staff

over 5 years ago09/05/18 at 5:28 pm (UTC)

Hi all,

We've fixed this issue and confirmed that labeled graphic blocks are working normally.

Sorry for any trouble!

over 5 years ago09/05/18 at 5:47 pm (UTC)

Thanks! Also, is there a way to copy an interactive labeled graphic and paste it into another course in Rise?

over 5 years ago09/05/18 at 6:05 pm (UTC)

I'm still having trouble with this on my end.

Ashley Terwilliger-Pollard
Staff

over 5 years ago09/06/18 at 2:33 pm (UTC)

Hi Brenda,

You can copy an individual lesson to another course, take a look here:

over 5 years ago09/06/18 at 2:34 pm (UTC)

Hi Tremayne,

Thanks for reaching out to our Support team! I saw that you worked with Ryan, and confirm it was an issue on your end that a colleague helped you fix? Let us know if you need anything else!

Melissa Ooi

5 years ago02/07/19 at 9:23 am (UTC)

Hi, I am still facing the issue that the labelled graphic disappeared when I try to create a new marker. How can I add a new marker?

5 years ago02/07/19 at 11:06 am (UTC)

Hi Melissa,

I'm sorry you ran into some trouble here. Looks like some other users are running into this issue as well so we're looking into it. Stay tuned to this thread for updates.

5 years ago02/07/19 at 2:09 pm (UTC)

Hi Melissa,

Thanks again for bringing this to our attention. We just pushed out a fix, so if you refresh your browser this should be working for you again.

Please let me know if that's not the case!

5 years ago02/08/19 at 1:14 am (UTC)

Thanks. It's working now.

5 years ago02/08/19 at 9:43 am (UTC)

Great! Thanks for confirming :)

Magento U

5 years ago02/19/19 at 8:29 pm (UTC)

Still broken on my end. Effecting: Labeled image, process/carousel, image & text, tabs
images have not appeared after refreshing chrome.

5 years ago02/19/19 at 8:43 pm (UTC)

Hi Magento,

I'm sorry you're experiencing this issue with images in Rise 360. Our team is investigating this issue and we'll update you as soon as we can. You can also follow this incident here.

Please let me know if I can help with anything else!