Black screen at the 1st frame of a video in RISE 360
Nov 28, 2023
Hello, amazing RISE community. I've been trawling through the forums to find a solution for my problem. I turned a storyline file into a video export file and uploaded to RISE 360, only to find a 'black screen' at the start'. I've done all the tips in the chats: adjust the dimensions in the video block, crop a few seconds off the start of the sequence, check for any animations or transitions that would cause a black frame at the start. None of these have worked so far. I even created a 'test SL file' with only a photo and words so it was simple to problem solve -- still got the black frame at the start. In the end I had to import the video into Premier where I could see the 'black frame'. I export this from Premier (without the black frame), and it works. However the file is 200mb exported from Premier as compared to only 18mb exported from Storyline. Apologies if there's a solution and I just haven't found it yet in the forums. Grateful for any help, but I do have a good backup with Premier, the file is bigger thats all. Thanks team!!