Blank White Page and/or Content is loading
Jul 05, 2023
We are experience sporadic issues of "Blank White Page" or text saying "Content is loading" with our exported scorm in our LMS system (Kineo/Totara).
Having tried many different browsers, performed the ritual cache/cookies and even flush dns issues, but this seems to happen sporadically for some of our users.
We are using the latest version of rise and tried many tips and tricks including our completion tick boxes also tried variations of Scorm format 2004/1.2 etc. in both our settings in Rise and our LMS. I also read somewhere about the "Hide Cover Page" option which didn't seem to make any resolve on this issue.
On a secondary note, we also on occasion experience users which do not show as complete on our LMS, when the user returns back to the Rise learning this indeed shows as incomplete, yet the attempt was originally completed.
Any help and support on this would be really appreciated.