I have a module where when I highlight a word and click bold or Ctrl+B it will not change the text to bold. This module is a few months old; bold has worked in the module previously but today it's stopped working. I have restarted the app and re-launched the module, this didn't help. I have also re-started my computer and it's still doing the same thing. I have also tested another module I have access to, from a colleague and I can make things bold in their module.
We have had font display problems today as well as the system stalling on Exporting to LMS format. I uploaded a comment about this about an hour ago and reported it for systems attention. It is affecting all our learning products, both new and old.
I'm sorry to hear that you're experiencing this issue when trying to change text to bold in your Rise course. I tested this out on my end with a new course, and a previously created course. I was able to successfully bold the text by highlighting it and selecting bold, as well as highlighting it and using the command + b shortcut. Here's a preview:
Which font are you using? If you change the font, does that make a difference?
Have you tried opening an incognito window to view the course? Or if possible, can you try logging in on another computer to see if it's a display issue with your current machine?
If the issue persists, I'd like to connect you with one of our Support Engineers so they can investigate further. You can submit a support case here!
Hi Stan,
I'm sorry to hear that you're experiencing this issue as well. I see that you’ve reached out to our Support Engineers and are working with my teammate, Ian. You’re in great hands! We’ll continue the conversation in your support case.
I have had this issue over the years in different courses. I think it's a RISE site issue. My workarounds are to use the erase feature while in the block or go into the "Edit" button and add the formatting there. The latter almost always works for me.
A further update. The font that seems to be impacted is a custom imported font (Calibri) if I switch the font to Roboto (a built-in font) the look and feel is as expected. So I'm now suspecting that custom imported fonts are being ignored in Edit Mode but picked up properly in Preview mode.
Hi Gren, I am seeing this issue today and last week. I've cleared my cache in Chrome, but the issue persists. I am using a custom font as per our internal authoring standards.
Hi, we had a similar problem and eventually it got resolved.
Here's what we did: we selected one of our rise courses, which had the problem, then in themes for that course we went to custom fonts and noticed that our bold Calibri font was missing.
We reimported the Woff file for bold and italic and then choose them again in the theme and all was reset. And, now wonderful, all the other learning units were reset too.
Click Theme in the upper right corner of the course editor.
Click Fonts.
Select the More tab.
Select Manage Custom Fonts.
Click Add Custom Font on the screen that appears.
Enter a name for your custom font. (This is the name that will show in the font selectors in Rise 360.)
Click the Regular, Bold, and Italic buttons and select a WOFF file from your computer. You don’t have to upload a WOFF file for all three categories, but you must upload at least a regular-weight font.
Click Save to commit your changes.
Click Back to return to the font menu or repeat the process for additional custom fonts.
Once you've reuploaded your font, please check if the bold option is now available. Let us know how it goes!
12 Replies
We have had font display problems today as well as the system stalling on Exporting to LMS format. I uploaded a comment about this about an hour ago and reported it for systems attention. It is affecting all our learning products, both new and old.
It feels like a site problem.
Hi Lauren,
Welcome to the E-Learning Heroes community!
I'm sorry to hear that you're experiencing this issue when trying to change text to bold in your Rise course. I tested this out on my end with a new course, and a previously created course. I was able to successfully bold the text by highlighting it and selecting bold, as well as highlighting it and using the command + b shortcut. Here's a preview:
If the issue persists, I'd like to connect you with one of our Support Engineers so they can investigate further. You can submit a support case here!
Hi Stan,
I'm sorry to hear that you're experiencing this issue as well. I see that you’ve reached out to our Support Engineers and are working with my teammate, Ian. You’re in great hands! We’ll continue the conversation in your support case.
I have had this issue over the years in different courses. I think it's a RISE site issue. My workarounds are to use the erase feature while in the block or go into the "Edit" button and add the formatting there. The latter almost always works for me.
Let me know if this helps,
Julie
A further update. The font that seems to be impacted is a custom imported font (Calibri) if I switch the font to Roboto (a built-in font) the look and feel is as expected. So I'm now suspecting that custom imported fonts are being ignored in Edit Mode but picked up properly in Preview mode.
I'll pass this on to tech support as a follow up.
Hi folks!
I'm happy to let you know we have fixed this issue where bold and italic formatting aren't displayed correctly on certain fonts during edit mode.
Please refresh your web browser and see if this resolves the issue for you as well.
Let us know if you still run into this issue, or have any questions about this update. Have a lovely day!
Hi Gren, I am seeing this issue today and last week. I've cleared my cache in Chrome, but the issue persists. I am using a custom font as per our internal authoring standards.
Hi Jen,
If you switch to a different font, does bold work correctly then?
Hi, we had a similar problem and eventually it got resolved.
Here's what we did: we selected one of our rise courses, which had the problem, then in themes for that course we went to custom fonts and noticed that our bold Calibri font was missing.
We reimported the Woff file for bold and italic and then choose them again in the theme and all was reset. And, now wonderful, all the other learning units were reset too.
Worth a try.
Thanks for sharing your solution, Tanya!
Uninstalling and reinstalling the custom fonts seems to have worked. Thank you, Stan!
Hi I am using Filson pro book and am having the same issue with not being able to bold the text in the body. Can I please have some help?
Hi, Mandy! Have you tried deleting your Filson pro book, and importing it again?
Here’s how to delete your font:
To upload Filson pro book again:
Once you've reuploaded your font, please check if the bold option is now available. Let us know how it goes!