Hi! I have a lesson on the Articulate servers and there is a section that has multiple cards on it with text and video embedded in each card. As of today, the cards are not displaying properly, as I am unable to scroll through the content, and some videos don't show up because of it. When I view the content in mobile mode, everything works fine, but on the desktop or tablet, it does not. Any suggestions?
Hey Alyssa, thanks for the reply. It is a labelled graphic block with markers. I've looked at the other markers now as well, and it looks like there's an issue with the scroll bar on the side. It only scrolls so much before stopping. Some markers don't scroll at all. It was working properly as of a few days ago, but now these markers have limited scrolling while some do not scroll at all anymore. I'm adding more screenshots, I hope these help illustrate. Thanks!
Good news, Angello! We found the labeled graphic block issue you brought to our attention, and it is now fixed. Please refresh your Rise 360 browser window, then preview the course again. Let us know if you are still having trouble with it!
4 Replies
Hi Angello! Thanks for including the screenshot! It looks like you're viewing a labeled graphic block, is that right?
If so, are you using a background image with a shorter height, like the one shown below?
Hey Alyssa, thanks for the reply. It is a labelled graphic block with markers. I've looked at the other markers now as well, and it looks like there's an issue with the scroll bar on the side. It only scrolls so much before stopping. Some markers don't scroll at all. It was working properly as of a few days ago, but now these markers have limited scrolling while some do not scroll at all anymore. I'm adding more screenshots, I hope these help illustrate. Thanks!
Good news, Angello! We found the labeled graphic block issue you brought to our attention, and it is now fixed. Please refresh your Rise 360 browser window, then preview the course again. Let us know if you are still having trouble with it!
Oh you're amazing! Many thanks!
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