Hi there, we discovered that characters in scenarios are loading very slowly after we uploaded it to our LMS. We discovered that the sizes of the .png-files are quite big. Might the size cause the strange behavior? Any other ideas? We are using the LMS Global Teach from Swissteach.
Hi Claudia! Thanks for reaching out! Sorry to hear you're having trouble loading your Scenario block characters.
Could you please try uploading your course in SCORM Cloud and see if it still behaves the same way?
If it does, could you please open up a support case with us here? Please include the SCORM file, and the browser version you've experienced the issue with? Our support engineers will help you test to figure out what may be wrong.
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Hi Claudia! Thanks for reaching out! Sorry to hear you're having trouble loading your Scenario block characters.
Could you please try uploading your course in SCORM Cloud and see if it still behaves the same way?
If it does, could you please open up a support case with us here? Please include the SCORM file, and the browser version you've experienced the issue with? Our support engineers will help you test to figure out what may be wrong.