Client having issues uploading Rise SCORM

Hi all, one of my clients is having an issue uploading the SCORM for our Rise course to their LMS. They're using SAP Success Factors which uses SCORM 2004 2nd and 4th edition. I send them the SCORM zipfile via a Dropbox link. When they upload they get the message: "An error was detected: getzipFile(filename,uploadD,addXMLFilesOnly) error occurred while retrieving the file from db" 

I've attached a screenshot of the error. We have no problem adding SCORM to our LMS, so I don't understand what the issue is. Does anyone have any insights please?

Thanks Laura

3 Replies