I have a single user who cannot get the course completion bar to update past a certain module. She can advance through the Modules and the course completion bar will update at the time. However, when she exits and returns, the course completion bar does not recognize what she completed the last time and only shows complete up to to the very same sticking point I mentioned above.
Hello, ELO. I'm sorry your learner is getting stuck in her progress with a certain lesson. Since it is just happening to her, her environment may be at play. I recommend you have her try using a different browser. If that works, she may need to clear her cache on her preferred browser.
Thanks. Upon further inspection, it appears this is happening to all the
users. The green completion circles with check marks appear next to the
components within the first four modules but then they stop working for the
final three modules. However, it doesn't seem to be impacting our LMS's
ability to track that the content has been completed. Any ideas?
Hi there! It sounds like your learners might be hitting a suspend data limit.
Your LMS has a limit to the amount of data it can hold. If you have a course that goes beyond the limit, the LMS won't remember anything that happened after the learner reached the limit, and it'll resume to the wrong lesson.
Did you publish with SCORM 1.2? If so, try republishing your course with SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data. Let me know if you see a difference!
When you first try it after the re-publishing, it still resumes from the
same point it was stuck but now it updates properly and resumes from the
proper place once you go back in a second time.
4 Replies
Hello, ELO. I'm sorry your learner is getting stuck in her progress with a certain lesson. Since it is just happening to her, her environment may be at play. I recommend you have her try using a different browser. If that works, she may need to clear her cache on her preferred browser.
Let me know if that makes a difference!
Thanks. Upon further inspection, it appears this is happening to all the
users. The green completion circles with check marks appear next to the
components within the first four modules but then they stop working for the
final three modules. However, it doesn't seem to be impacting our LMS's
ability to track that the content has been completed. Any ideas?
Hi there! It sounds like your learners might be hitting a suspend data limit.
Your LMS has a limit to the amount of data it can hold. If you have a course that goes beyond the limit, the LMS won't remember anything that happened after the learner reached the limit, and it'll resume to the wrong lesson.
Did you publish with SCORM 1.2? If so, try republishing your course with SCORM 2004 3rd Edition or 4th Edition, both of which support much longer suspend data. Let me know if you see a difference!
Thanks. That seems to have worked - more or less.
When you first try it after the re-publishing, it still resumes from the
same point it was stuck but now it updates properly and resumes from the
proper place once you go back in a second time.
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