Content Library Not Showing Images

Mar 17, 2021

Hello, I have been seeing an issue when I am in Rise or Storyline. I will try to access the content library & I am unable to view any of the content there before I select it. Is there anything I can do to stop the issue?

Thanks

3 Replies

Alyssa Gomez
Staff

3 years ago03/17/21 at 9:22 pm (UTC)

Hi Annie!

Start by clearing your browser cache. If this is a recent problem, clearing the cache usually solves it.

If that doesn't work, ask your IT department to allow-list these websites so you access all the resources included with your Articulate 360 subscription, including Content Library 360 images.

Let me know how it goes!

Rosemarie Whitten

12 months ago05/08/23 at 8:06 pm (UTC)

I have cleared my cache, and can not view the list of files in the content library. My employer has provided me with full licenses . I have never been able to view items on this list.

Please provide alternative access to

Content_library.png

12 months ago05/08/23 at 8:19 pm (UTC)

Hi Rosemarie,

Send this page to your IT Team:

https://articulate.com/support/article/Articulate-360-Network-Endpoints