I was working on a RISE 360 course yesterday and everything was working fine. Then all of a sudden I could not longer open the course. I have contacted the support for RISE, but no one has gotten back to me. Has anyone ever had this happen and what did you do about it? It just says on the screen "Your conent is loading" and it never loads.
I am having an issue with Rise 360!! My three and four column grid pictures are not displaying correctly in preview. in edit mode, they are fine. I opened a case (and deleted my browser history and rebooted...just in case...)
Hi Christa! I'm glad you started a case. It sounds like we discovered some settings in your network environment that could be causing an issue. Feel free to reply back to my teammate, Vic, if you have any other questions!
4 Replies
Are you still down? There was an issue earlier for some users.
Hi Gwen! I'm sorry about that. We did have some downtime on Tuesday, but it's since resolved.
If you ever have trouble and don't see anything on our status page (https://www.articulatestatus.com/), feel free to start a case with us!
I am having an issue with Rise 360!! My three and four column grid pictures are not displaying correctly in preview. in edit mode, they are fine. I opened a case (and deleted my browser history and rebooted...just in case...)
Hi Christa! I'm glad you started a case. It sounds like we discovered some settings in your network environment that could be causing an issue. Feel free to reply back to my teammate, Vic, if you have any other questions!