Does RISE change IDs after translation?

Thanks for also opening a case, Sanduni! That was a smart move. It sounds like something isn't working quite right, so our support engineers will work with you one-on-one to get this sorted out.

You'll hear back from the team soon! 

I am facing similar issue...awaiting response

I ended up creating a fresh copy from English and doing all the things from scratch. That's what Arituclate recommended if there was an issue.

I experience this issue for some files but for others, it worked as expected. May be the IDs in the XLIFF files are changed by translators accidentally or something happening..but could not figure out what has happened.

Hello, Shruti!

We're here to help. Please send us your XLIFF file through this form, and our engineers will take a closer look. 

Hi Alyssa,

I have attached the XLIFF file and if you want i can share the sample course too. For translation TMS tool is used.

Thanks, Shruti. I opened a case for you, and we'll email you soon!

We are having the same issue with Storyline. We export file, translate it, import it back, it does not work. Export the file again to find the IDs are different! We update the translation for the new exported file, then import it, it works.
This is taking much efforts, specially if the translators deleted some rows!

Hi there! I'm opening a case for you so our Engineers can take a closer look. You'll hear from the team soon!

Thank you, how can I follow on the case, as my email is different than the email used in the account email? 

Hi GHD EMPHNET,

Since you're using a different email, you'll want to submit your own support case here.

If you'd like, you can reference the case I opened for you under the GHD EMPHNET email address  (case #02303058).