I'm trying to add a PowerPoint file as a multimedia attachment, I haven't had issues in the past with adding them but now I'm receiving an error. The file I'm adding has some embedded PDF's on the slides which I think may be causing the error. Has anyone encountered this error before? And if yes, is there a way to fix it to allow me to add this resource?
Hi Allie, sorry to hear that you have problems uploading a Powerpoint presentation into the Attachment block. Can you send us a screenshot of the error message that you are getting? Also, can you upload other Powerpoint files that don't have a PDF embedded into it?
Hi! I'm having an error message too when I use the Attachment Block. This is new. I always used this with no problem. In my case, it happens with any file type I try to upload (pdf, doc, zip etc.). Here is my print screen with the error message.
3 Replies
Hi Allie, sorry to hear that you have problems uploading a Powerpoint presentation into the Attachment block. Can you send us a screenshot of the error message that you are getting? Also, can you upload other Powerpoint files that don't have a PDF embedded into it?
Hi! I'm having an error message too when I use the Attachment Block. This is new. I always used this with no problem. In my case, it happens with any file type I try to upload (pdf, doc, zip etc.). Here is my print screen with the error message.
Hi Rodrigo! Thanks for working through this in your case with my teammate, Rowie. We're here if you need anything else!